Special Request

Courses may be booked for on-site instruction and personalized for the company.  Courses may be booked for on-site instruction and personalized for the company. For availability and pricing please contact Jonathan Kalkan by phone at 832-581-3758 or by email at JKalkan@QEDea.com. All special request courses are 1-day unless otherwise noted.

Microsoft Office 2010 Courses

Click on course title to view description and upcoming class dates.

Basic PowerPoint 2010

This is an introduction to Power Point 2010 covering the basics in slide preparation.

Intermediate PowerPoint 2010

This builds upon the Basic PowerPoint class and includes topics such as: Using a Template, Inserting an Excel Table, Adding Effects, Legends and Labels, Inserting a SmartArt Graphic from a Slide, Changing Diagram Types and Design Schemes, Adding a Text Box, Inserting ClipArt, Updating a Photo Album, Insert Movie from the Clip Organizer or File, Sound Tools, and Add and Draw Motion Paths.

Advanced PowerPoint 2010

This course teaches students the advanced features of PowerPoint. Students will learn how to add multimedia to their presentations, and how to edit their video and audio files from within PowerPoint; how to set up and use slide masters; how to review presentations using comment and comparison tools; and finally, students will learn how to set up monitors, rehearse timing, create custom shows, as well as record, broadcast, and create video from their slide shows. Leaving practically no feature unexplored, users will be able to create and present dynamic presentations.

Basic Outlook 2010

Microsoft Office Outlet 2010 training material courseware will expand on existing functionality and introduce new features including: Ribbon Interface, Calendar Overview, Conversation Features, Quick Steps, Multiple Exchange Server E-mail Accounts, Integration with Microsoft Officer Communicator, and social networking, Support for Text Messaging and Improved Search Functionality.

Intermediate Outlook 2010

Staying connected with colleagues, customers, clients, and employees through email is essential to remaining up to date with business and organizational activities. Office Outlook 2010 enables users to access a personal calendar, create, send, and manage e-mail, manage an address book, keep track of their to-do list and schedule appointments. Making sure that your personnel are taking advantage of these features is the best way to ensure positive communication results. Our training materials for Office Outlook 2010 provide students with a comprehensive learning resource to maximize their capabilities using the program.

Advanced Outlook 2010

Advanced Outlook 2010 training teaches students how to use advanced e-mail, calendar, task, contact management, and view features; custom forms; set up and use the new Social Network Connector; manage personal folders and profiles; the Trust Center; and the Outlook Address Book.

Basic Publisher 2010

Discover, and learn how to create amazing pieces of work from start-to-finish. This course guides you through how to create, modify, save and print.

Intermediate Publisher 2010

Intermediate Publisher 2010 training teaches students how to work with publisher files; incorporate their business information into their publication; package and send their publication; work with templates; use the formatting and language tools available to them; and how to spice up their publications by working with shapes, illustrations, and adding images. Students will be able to create a new publication from scratch, add and format tables and images, and transfer their publication once it’s all done.

Advanced Publisher 2010

Section one focuses on how to create and use master pages in order to create consistent publications. It also discusses how to create, edit, and use styles, and introduces typography tools that can add that extra touch of class to publication fonts. Section Two is all about Building Blocks. These pre-designed elements allow you to create or enhance publications in no time by providing themed, customizable page elements. Section Three discusses the often-misunderstood world of mail and catalog merges. Participants will learn how to correctly and effectively use these tools to create personalized mail-outs and catalogs. Section Four will cover tools like the Graphics Manager and Design Checker in order to help participants ensure their publications are correct and consistent. This section also discusses commercial printing topics and common customization settings for Publisher.

Soft Skills Classes

Getting Stuff Done: Personal Development Boot Camp

Learn how to improve their efficiency, develop a plan for an organized and productive workplace, learn about systems to easily process any type of information that crosses their desk, from files to voice mail to drop-ins, and more! This course includes material on the 80/20 rule in business, the Eisenhower Principle, and methods for stopping staff procrastination. Getting Stuff Done: Personal Development Boot Camp is more than just a temporary fix; it’s a paradigm shift in the way you approach work and life, to leave more time for the living.

Goal Setting

Are you a goal setter or a goal getter? Do you make lots of plans but somehow never get there? This one-day course will help you identify what you want and create a plan to get there. We will provide you with goal setting worksheets, templates, and tools to help you along the way.

Giving Effective Feedback

This one-day program includes the essentials for teaching how to deliver effective feedback in formal and informal situations. Sessions include six characteristics of effective feedback, leveraging communication skills, being descriptive and clear, and how to accept feedback. Relevant role plays taken from today’s workplaces are also included.

Human Resources Training: HR for the Non HR Manager

This workshop will walk participants through the hiring process, from performing a skills inventory to conducting the interview; discuss orientation; and cover some issues that arise after the hiring process (such as diversity issues, compensation, and discipline).

Hiring For Success: Behavioral Interviewing Techniques

This two-day course will help you teach participants everything that they need to know about successful interviewing. The course starts with the basics, moves through the hiring process, and concludes with information on checking references and making a hiring decision.

Inventory Management: The Nuts and Bolts

Good inventory managers know what stock moves at what rate. They carefully plan re-order levels to ensure that the chances of running out are minimized while the turnover rate is maximized

Intermediate Project Management

This workshop is intended for those who understand the conceptual phase of a project’s life cycle, including setting goals, creating a vision statement, and creating the Statement of Work. This one-day workshop will take participants through the remaining three stages: planning, execution, and termination.

Influence and Persuasion

This one-day program will help your students learn how to leverage the right language, techniques, and thinking to persuade and influence. These skills are important for people involved in all levels of your organization, from front-line staff to leaders. We’ve included information on many persuasive techniques, including ways of establishing rapport, leveraging the power of storytelling, positive versus negative language, and a structure to support their presentations in small or large settings.

Leadership Skills for Supervisors

The Situational Leadership Model; Situational Leader Effectiveness and Adaptability; What is Communication?; The Four Elements of Communication; The Coaching Model; The Dialogue Model; Consequences and Benefits; Seven Steps to Ironing Things Out.

Lean Process Improvement Training Materials

Based on the leading research and presented in a format that is straightforward and easily understood, students learn the foundation necessary to begin using Lean process improvement tools in their workplace. Students learn the foundations of Lean through Toyota precepts; the five critical improvement concepts; the tools needed to
continuously improve their organization, such as the 5S, PDSA, DMAIC, Kaizen, various Lean data mapping methods, and more!

Mastering the Interview to Further Your Career

In this one-day workshop, participants will explore how to prepare for an interview and become familiar with the types of questions to expect, as well as the questions they should think about asking. They will learn how to prepare for second interviews, testing, and shadowing, as well as how to follow up on their interview sessions.

Motivation Training: Motivating Your Workforce

This is a busy one-day workshop to help supervisors and managers create a more dynamic, loyal, and energized workplace. This program is designed specifically to help busy managers and supervisors understand what employees want and to provide them with a starting point for creating champions.

Meeting Management: The Art of Making Meetings Work Training

Understand the value of meetings as a management tool; recognize the critical planning step that makes meeting time more effective; Identify process tools that can help create an open and safe forum for discussion; Develop and practice techniques for handling counterproductive behavior.

Marketing and Sales

This one-day workshop will show you how to get maximum exposure at minimum cost. Teach effective, low-cost, and non-cost strategies to improve sales, develop your company’s image, and build your bottom line.

Managing Difficult Conversations

Continued development is the hallmark of a learning organization, and this course is designed for supervisors and managers dealing with difficult conversations at work. Students can learn about using positive intent, active listening, asking the right kind of questions to get to the heart of the matter. They’ll also learn how to get to the root of the problem using the three F’s, a process for framing their conversations, what environment is needed so that conversations don’t get difficult, as well as how to create safety when speaking.

Marketing with Social Media

This two-day program is ideal for people who use social media personally, but may not have implemented anything formal in terms of marketing with social media for their business. included sessions on understanding marketing, developing a social media plan, integrating social media with the overall marketing strategy, building a social media team, building an internal community, specialty sites, and social media management tools.

Negotiating Skills-A One Day Primer

This one-day course will teach participants the basics of negotiation, how to prepare to negotiate, ways to respond to negotiation challenges, how to create win-win solutions, and how to create sustainable agreements.

Negotiating For Results

This is a one-day workshop that provides participants with an interactive approach to negotiations. The skills they acquire will help them in their role as mediator and negotiator as well as in their day-to-day responsibilities. Participants will be encouraged to focus on interests rather than positions, so they can develop relationships of mutual trust, fairness and respect for one another. This is a common-sense approach based upon developing a balanced and lasting partnership to solve workplace problems. Participants will learn and practice effective communication skills, problem solving and consensus building, with the intention of turning face-to-face confrontation into side-by-side problem solving.

NLP Tools for Real Life

QED’s Introduction to Neuro-Linguistic Programming courseware provides a straightforward, applicable, and comprehensive guide to the basic NLP techniques. Students will learn how to describe the key suppositions of NLP; how to identify states of mind and modes of thinking in themselves and others; how to refine their response strategies for any situation; how to interpret body language based on NLP cues; how to ask clean, precise questions; and how to use positive commands to influence their results. Whether it’s coaching NLP for business management, sales, or everyday interactions, NLP training teaches people how to succeed!

Overcoming Objections to Nail the Sale

QED’s one-day courseware on how to handle sales objections includes common sales objections and the best sales rebuttals to help participants keep their sale on track.

Orientation Handbook: Getting Employees Off To A Good Start

One reason people change jobs is that they never feel truly welcome or a part of the organization they join. If a company spends considerable money recruiting, interviewing and perhaps even relocating employees, it makes good sense to go one step further and make the new employee feel like they have made a good decision to come to this company.

Onboarding: The Essential Rules for Developing an Onboarding Program

QED’s onboarding courseware has been created for anyone looking to capitalize on the benefits of quickly and effectively engaging new staff. Participants examine the hiring process from start to finish, including recruitment, pre-orientation programs, and onboarding; how to design, customize and create an onboarding framework; how to create and engage a collaborative onboarding team; and how to measure their unique new onboarding program’s results in the workplace through annual reviews.

Prospecting for Leads Like A Pro

QED’s sales training courseware teaches students all of these sales prospecting techniques and more! Don’t be left behind—learn using leads training courseware now to get your quality sales leads rolling in!

Public Speaking: Presentation Survival School

QED’s Public Speaking: Presentation Survival School teaches students public speaking and presentation skills so they can speak up with confidence. Students will learn how to establish rapport with their audience; overcome their nervousness and fear; make the most of their visual aids; develop techniques that create a professional presence; and prepare, practice, and deliver a great presentation with style and power.

Public Speaking: Speaking Under Pressure

Be able to think under pressure and assemble information quickly and logically for maximum impact; Be able to read and control an audience to deliver a clear and convincing message; Be able to identify the causes of nervousness and control it; Understand how to use key sentences and themes to help listeners understand them.

Project Management Fundamentals

Understand what is meant by a project and project management; Identify benefits of projects; Identify the phases of a project’s life cycle; Enhance your ability to sell ideas
and make presentations; Prioritize projects; Begin conceptualizing their project, including goals and vision statements; Use a target chart and other planning tools; Complete a Statement of Work.

Problem Solving and Decision Making

Students will learn the importance of decision making skills in business, techniques for problem solving, the most common decision making traps, and more! With innovative ways of obtaining information, problem solving models, and creative thinking methods.

Performance Management: Managing Employee Performance

Tools to help employees set and achieve goals; A three-phase model that will help participants prepare employees for peak performance, activate their inner motivation, and evaluate their skills; Motivational tools and techniques; Coaching methods and skills.

Project Management Training: Understanding Project Management

This three-day introductory project management course is ideal for students with little to no project management experience. From planning, making the project presentation, assembling the team, managing the meetings, and keeping the budget under control, to a wealth of project management tools, this course offers an excellent introduction to the complex world of project management.

Personal Brand: Maximizing Your Personal Impact

This two-day course is packed with information that students will take part in a brand assessment, learn how to look like the person they want to convey, monitor how they sound, and develop focus and concentration. They’ll also learn to manage their social media presence, have influence in the workplace, and deal with challenging people.

Risk Management

QED’s course on risk management teaches students the COSO ERM framework; what the ISO risk management standard is; the framework of risk management policies; and how to create a risk management project plan that meets the needs of their individual workplaces.

Research Skills

Research Skills courseware teaches students how to take effective notes, read for maximum retention, plan a research strategy, use library and online sources effectively, create outlines, and make the most of their primary and secondary research sources.

Secrets of Change Management-One Day Primer

Find different ways of looking at change; create a change implementation strategy; Make change easier for their self and others; Develop techniques to cope with change, including resiliency and stress management; know how to maintain a sense of control during a change.

Stress Relief and Stress Reduction-One Day Primer

The Causes of Stress; The Costs of Stress; Your Personal Stress Inventory; The Triple A Approach; Being Flexible in the Face of Change; Dealing with Anger; Reducing Worry; Relaxation Techniques; Getting Organized at Work; Delegating; Saying No.

Selling Smarter

QED’s Selling Smarter courseware teaches participants how to explain and apply concepts of customer-focused selling; how to set goals that help them focus on what they want to accomplish, and how to get there; which successful sales techniques will be of the most help to them; and how to find new clients by networking effectively.

Skills for the Administrative Assistant

This is a two-day workshop designed for those who work in support positions, to help them improve their everyday performance in an office environment. The two days will help them improve their communications skills, make a good first impression, and develop personal management skills.

Stress Management

This workshop explores the causes of such stress, and suggests appropriate initiatives for the company and its employees to undertake.

Safety in the Workplace

Understand the difference between a safety program and a safety culture; Have some resources to help them understand the regulations in their area; Be able to launch a safety committee; Understand how to identify hazards and reduce them; Know some hiring measures that can improve safety; Understand what a safety training program will involve; Be able to identify groups particularly at risk for injury and know how to protect them; Be able to help their organization write, implement, and review a safety plan; Be better able to respond to incidents and near misses; Understand the basics of accident investigation and documentation.

Survival Skills for the New Trainer

This one day workshop is designed as an exploration of the essential skills that trainers need to develop, and to get participants started on the learning process in an interactive and fun environment.

Strategic Planning

This two-day strategic planning courseware is ideal for students who are ready to approach strategic planning for the first, second, or even the tenth time. They will go on to complete SWOT analyses properly, set meaningful goals, assign accountabilities, predict and solve problems, make decisions, cope with change, and more.

Self Leadership

This one-day course in self-leadership helps students transition from performing to their supervisor’s expectations to setting and managing their own benchmarks and results. The course includes sessions on defining what self-leadership is, describing personal values and goals, understanding change, taking responsibility for our own behavior and results, learning about motivation and optimism, and being physically and emotionally healthy in order to support our plans.

Train the Trainer: Inspire, Motivate and Educate-A One Day Primer

This one-day course will help participants become the type of trainer that effectively trains their students. This one day course teaches participants that good trainers develop their skills in many areas, and that they are humble about what they do. As well, trainers should be good communicators, who are genuine when they are working with others.

Telemarketing: Using the Telephone As a Sales Tool

QED’s Telemarketing: Using the Telephone as a Sales Tool telephone skills courseware teaches students the best ways to ensure their calls are returned, their requests to make sales presentations are confirmed, how to deliver effective presentations, while their confidence—and sales results!—continue to grow.

Time Management: Get Organized for Peak Performance

QED’s Time Management: Get Organized for Peak Performance will teach you all the best tips, tricks, and ways to beat the timer! Anyone looking to learn how to improve their time management skills has to be willing to make some changes, and QED’s courseware makes implementing those changes easy and beneficial. Get on top of your e-mail, organize your workspace for maximum efficiency, learn how to make the most out of your routines, learn how to prioritize, delegate, and more to make the most of your day, month, and your year. How you handle your short-term tasks can make your long-term jobs even simpler!

The Minute Taker's Workshop

QED’s one-day minute-taking courseware teachers students how to prepare minutes, as well as how to take minutes for a variety of meetings types. Guidelines for formal, informal, action, and even interactive meeting minutes are included in The Minute-Taker’s Workshop. In addition, students will learn key listening and organization skills, how to ensure their minutes are accurate, the top minute-taking tips and techniques, and how to edit their minutes when the meeting’s wrapped up.

The ABCs of Surpervising Others

Help clarify roles and responsibilities of the new job; Adjust to the new role with confidence and an assurance they can handle the position; Develop their communication skills in listening, asking questions, and giving feedback to employees; Develop a technique for making sure they give employees instructions that are clear and understood; Identify some techniques to deal with employee challenges such as hostility, complaints, and laziness; Recognize the importance of being visible and available to employees; Understand the importance of developing good relationships with employees and peers, so they are seen as fair and consistent.

The Professional Supervisor

Participants will understand the scope and nature of the supervisory position; Participants will learn some ways to deal with the challenges of the role; Participants will recognize the responsibilities they have as a supervisor, to their self, to their team and to their organization; Participants will identify key techniques to help them plan and prioritize effectively; Participants will acquire a basic understanding of and develop strategies for leadership, team building, communication, and motivation and what part they play in effective supervision.

Team Building: Developing High Performance Teams

Identify different types of teams; Build teamwork by recognizing and tapping into the twelve characteristics of an effective team; Promote trust and rapport by exploring their team player style and how it impacts on group dynamics; Recognize the key elements that move a team from involvement to empowerment and how to give these elements to their team; Develop strategies for dealing with team conflict and common situations; Understand how action planning and analysis tools can help their team perform better.

Teamwork: Building Better Teams

Identify different types of teams; Build teamwork by recognizing and tapping into the twelve characteristics of an effective team; Promote trust and rapport by exploring their team player style and how it impacts on group dynamics; Recognize the key elements that move a team from involvement to empowerment and how to give these elements to their team; Develop strategies for dealing with team conflict and common situations; Understand how action planning and analysis tools can help their team perform better.

The Practical Trainer

Recognize the importance of considering the participants and their training needs, including the different learning styles and adult learning principles; Know how to write objectives and evaluate whether these objectives have been met at the end of a training session; Develop an effective training style, using appropriate training aids and techniques; Understand the importance of an instruction guide to help a trainer prepare and deliver effectively and consistently; Conduct a short group training session that incorporates these training concepts.

Tough Topics: Talking to Employees About Personal Hygiene

QED’s Tough Topics: Talking to Employees about Personal Hygiene courseware makes difficult conversations easier by providing students with conversation guidelines and tips that maintain professionalism. Included in this course are ways to handle conversations about bad hair days, tattoos and facial piercings at work, excessive gas, unfortunate clothing choices, and more! Students also learn how to encourage good hygiene in the workplace, and how to stop bad choices before they happen.

Using Activities To Make Training Fun

Understand how training can include the use of humor and games; Explore different types of games; Identify methods to elicit participant buy-in; Understand humor
principles in adult learning; Troubleshoot when games go badly; Develop their own games.

Working Smarter: Using Technology To Your Advantage

Be able to make their workplace a technology-friendly place; Make the most of computers, telephones, instant messaging, e-mail, contact management applications, and scheduling software; Communicate better with the IT department; Make the best software and training choices; Be able to set an IT budget; Keep employees safe and healthy; Develop and implement a system usage policy; Implement policies for dealing with company property; Decide whether or not employees should telecommute and make telecommuting work; Deal with workplace rage; Address technological issues.

Writing Reports and Proposals

This course has been designed for managers at any level in business, government, or industry, who must write reports and proposals. The Writing Reports and Proposals course teaches students that writing is about explanation, persuasion, and action. Instructors will be pleased to know that along with information about the content of reports and proposals, we have also included information about writing style. This course also shows students that they must practice to make their writing clear, concise, complete, and correct. This workshop helps participants to identify the reasons for this kind of writing, the forms it takes, and the persuasive techniques it requires.

Workplace Harassment: What It Is and What To Do About It

Understand what behavior is and is not appropriate in the workplace, and why; Help their company create and implement a harassment policy; Protect their self and their staff against harassment incidents and complaints; Understand when mediation is and is not appropriate; Understand the four-stage complaint resolution process; Help identify solutions to a harassment complaint.

Workplace Ergonomics - Injury Prevention Through Ergonomics

This content-rich two-day courseware from QED offers you material focused on creating an all-encompassing ergonomics assessment program, with specific tools and techniques that you can take back to the workplace.

Writing for the Web

Participants will learn all the essentials for creating concise, content rich writing by being persuasive, applying the essentials of keyword selection and SEO, creating eye-catching headings, deciding whether material needs to be presented as a webpage or PDF, and more.
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